Privacy Policy
Tigress Boutique is an online retailer of consumer goods.
Tigress Boutique values our relationship with you and the other users of this website.
We recognize that you may be concerned about how we collect, hold, use,
and disclose your personal information. We have implemented this Privacy
Policy to inform you of the personal information that we collect from
you, how we collect and hold this information, and what we do with it
after we collect it. If you have any questions or comments regarding
this Privacy Policy, please contact us via our contact us page.
Personal information that we collect and how.
The
personal information we collect from you and hold includes information
that is necessary in order for us to offer goods or services to you and
to delivery these goods and services. This includes your Name, Address,
Telephone Number and E-mail address.
We
collect personal information directly from you . In other instances, we may collect personal
information directly from you when you contact us (for example, when you
make a telephone enquiry) and when you use our Web Site or use our
mobile Apps.
Personal information is also collected directly from you via a series of forms which you complete including:
a) Membership Registration
Our
site's registration form requires you to provide us contact information
(email address) and may occasionally require demographic information.
At this time you may withhold certain information if you so wish such as
your real name and act under a pseudonym. We do not require any other
personal information at this stage.
b) Passwords
You
are responsible for all actions taken with your user name, email
address and password. Therefore we do not recommend that you disclose
your Tigress Boutique password to any third parties. If you choose to share your
user name, email address and password or your information with third
parties to provide you additional services, you are responsible for all
actions taken with this information and therefore you should review that
third party's privacy policy.
c) Address and telephone number
When
you place an order on our website or via our mobile Apps we will
require you to insert your address and telephone number and any other
information relevant to your order, including your payment information
and information on your payment method. At this time we may require you
to provide us with your full name and not rely on any pseudonym you may
have used to access the website. We will require your full postal
address and in some circumstances we are unable to rely on or delivery
to a P.O. Box. We also require your telephone number in order to contact
you regarding the order or service that you have purchased or for other
reasons.
Personal information that we collect via a 3rd party and how.
Personal
information that we collect via a 3rd Party is information that you
have opted in to share with us. For example if you choose to login to
our website using a third party login service such as “login with
Facebook” then you opt in to share your basic information with us. This
basic information includes your name, e-mail address, gender and date of
birth.
We may require further personal
information and will prompt you to supply us with that information such
as your address and contact details when you place an order as detailed
above.
How we hold your personal information.
Information
that we hold about you is held in a firewall protected, restricted user
access database. We carry out regular user access audits, access
logging and daily PCI scanning.
How we ensure we have accurate information.
We
rely upon you to correctly insert your personal information and provide
you with the ability both to view and to amend that personal
information as detailed below.
To view and amend the information we store.
We
enable you to view the personal information we store via the My Account
Section of the website or App. Here you can view any of your personal
details including your registered username, password, email address or
date of birth. We also enable you to store and amend up to three
addresses for the effective delivery of goods.
If
you would like to access any other personal information which we hold
about you or if you would like to seek the correction of that
information, you can do so by contacting us via our contact us page.
The purposes for which we collect, hold, use and disclose your personal information
We collect, hold, use and disclose personal information for the following purposes:
o
In order to send you offers of goods and services that you have opted
in to receive from us via e-mail. You can choose to opt out of us using
your personal information for future direct marketing by selecting the
unsubscribe option on any of the e-mails that we send to you. You can
also select unsubscribe on our website or apps, contact us via our
Contact page
and request to be unsubscribed.
o In order to allow you to access our website and view the offers that we have made.
o
In order to contact you via reasonable means to verify and confirm or
discuss purchases for goods or services that you have made.
o In order to complete or fulfil via any reasonable means an order of goods or services that you have made from us.
o In order to respond to your enquiries and to do the things you have asked us to do.
o
We may need to disclose your personal information to third parties in
order to deliver goods or services that you have purchased from our
website. We disclose this personal information only to ensure that we
complete the primary purpose for holding your personal information and
for no other reason. The list of potential recipients of your personal
information includes the following, some of which may include overseas
disclosure (also detailed subsequently);
A
supplier who requires your personal information to complete a delivery
or service where that supplier is delivering the goods or providing a
service to you on our behalf.
Postal and Courier companies who
are contracted to complete a delivery service on our behalf receive a
manifest which includes names, addresses and where necessary telephone
numbers in order to contact you to complete delivery.
Customs documents must also contain your personal details when you are purchasing from a sale that is fulfilled from overseas.
In
addition we also print your personal information on the parcels but we
do not publish this information or make it available for any other
purpose other than to ensure the delivery of goods.
We
never sell, rent or use your personal information or disclose any
personal information other than for the above reasons or other than
where we are required or authorised by or under an Australian law or a
court/tribunal order to do so.
Invite a friend
Tigress Boutique may provide facilities throughout the site for you to send invitations to
friends, referring them to Tigress Boutique. Tigress Boutique does not collect personal
information about your friends through these facilities but may collect
personal information about them if they contact us. You may not use the
"Invite a friend" service or other email forwarding services that we
offer to send spam or otherwise send content that would violate our
Privacy Policy or Terms and Conditions. We do not permanently store,
sell, or rent these email messages or the email addresses.
Security
Tigress Boutique uses PayPal, to provide a secure
environment for the authorisation of credit card and charge card
transactions. Confidential information
including card details are encrypted using industry standard SSL 128-bit
encryption technology.
Cookies
Cookies
are small pieces of information that are stored in a browser-related
file on your computer's hard drive when you use our Web site. We use
cookies to improve the member experience. We also use them to deliver
information and fresh content specific to your interests. Cookies are
widely used on most major Web sites.
Tigress Boutique mostly uses "session" cookies, which are removed from your computer once
you leave Tigress Boutique. These are used so our service can remember that you
have logged in already and prevent you doing so more frequently. The
technology we use (Microsoft .NET), requires the use of session cookies.
Session cookies expire and are deleted after 30 minutes of no activity
on Tigress Boutique.
Tigress Boutique also uses persistent cookies
to personalise the user experience, to help protect our members and to
provide us with research information (such as how often members visit Tigress Boutique each month). Persistent cookies allow us to track users on Tigress Boutique
and help us identify users abusing the Tigress Boutique service.
Membership Removal
If
you wish to be removed from our database for any reason, simply send us
an email requesting to be removed via our contact us page.
Complaints
If
you would like to make a complaint about a breach of the Australian
Privacy Principles, please contact us via our contact us page. Once we receive your
complaint, we will endeavour to respond to your complaint within a
reasonable period of time. If you are unhappy with the outcome of your
complaint, you can take your complaint to the Office of the Australian
Information Commissioner (OAIC). For more information on how to contact
the OAIC, please visit their website at:
http://www.oaic.gov.au/about-us/contact-us-page.
Updates to our information practices
Tigress Boutique reserves the right to add to, delete or change these terms because of
frequent changes in Internet technology and applicable law. As such, you
should check this privacy policy from time to time for such changes.